Returns, Refunds, Cancellations & Order Policy

Made-to-Order Products

All products are made-to-order specifically for each customer after purchase. We do not stock inventory or mass-produce items. This helps reduce overproduction, excess inventory, and waste.

Because each item is produced specifically for the customer who ordered it, our return policy differs from traditional retail stores.

Sustainability Commitment

Our made-to-order production model helps reduce overproduction, excess inventory, and unnecessary waste. Instead of producing merchandise in bulk and hoping it sells, each item is produced specifically for the customer who ordered it.

Our final-sale policy supports this model by reducing unnecessary return shipping and the waste associated with producing, packaging, and transporting unwanted products.

We encourage customers to purchase thoughtfully and carefully review product information before ordering.

No Returns or Exchanges for Buyer’s Remorse

All sales are final after the applicable cancellation period.

We do not accept returns, refunds, or exchanges for:

• Change of mind
• Incorrect size selection
• Color or style preference
• Ordering the wrong product

Please review all product details, descriptions, color selections, and sizing information carefully before placing your order.

This policy does not limit any rights or remedies that cannot be waived under applicable consumer protection law.

Sizing Responsibility

Each applicable product includes sizing information or a sizing chart with product measurements.

Customers are responsible for reviewing sizing information before purchase. We cannot guarantee fit and do not accept returns or exchanges because an item does not fit as expected.

If you need help understanding the sizing information before ordering, please contact us. We are happy to assist.

24-Hour Cancellation Period

You may request a cancellation of your order within 24 hours of purchase.

To request a cancellation, email support@bookbunny.com as soon as possible and include your order number.

After the 24-hour cancellation period has expired, your order may be released for production. Because products are made-to-order, orders cannot be canceled once production has begun, except where cancellation is required by applicable law.

Order changes may be requested by emailing support@bookbunny.com during the 24-hour cancellation period but cannot be guaranteed. If we cannot make the requested change, you may cancel the order within the applicable cancellation period and place a new order.

Shipping & Delivery

Shipping and delivery dates are estimates and may vary due to circumstances outside our control.

Once an order has shipped, customers should monitor the tracking information provided with their order and contact the shipping carrier regarding routine tracking updates, carrier delays, or delivery status.

Book Bunny LLC is not responsible for delays caused by shipping carriers or for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer, except where otherwise required by applicable law.

If an order is confirmed lost in transit, or if an item arrives damaged, defective, or incorrect, please contact Book Bunny LLC so the issue can be addressed in accordance with this policy and applicable consumer protection law.

Issues With Your Order — Damaged, Defective, or Incorrect Items

We take responsibility when an item arrives damaged, defective, or incorrect.

If your order arrives:

• Damaged
• Defective due to an apparent print or manufacturing error
• Incorrect, including the wrong item, size, or design

Please contact us and we will work with you to resolve the issue.

Depending on the circumstances, the resolution may include replacement of the affected item or a refund where appropriate.

Reporting an Issue

Please inspect your order promptly upon delivery.

Claims involving visible shipping damage, an incorrect item, or an apparent print or manufacturing error must be reported to support@bookbunny.com within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Claims for visible damage, incorrect items, or other apparent problems submitted after this period may not be eligible for review.

This does not limit any non-waivable rights or remedies that apply to latent or hidden defects under applicable law.

Do not return an item unless instructed to do so by Book Bunny LLC.

Customer Support

If you experience an issue with your order or need assistance before purchasing, please contact us:

Email: support@bookbunny.com

We aim to resolve legitimate order issues fairly and promptly within the scope of this policy and applicable consumer protection law.