Shipping Policy

Last updated: September 12, 2026

Book Bunny products are made to order and fulfilled through third-party production partners. Because products are produced after purchase, order processing includes both production time and shipping time.

Made-to-Order Processing

Orders are produced after purchase and are not held as pre-made inventory.

Production times vary by product, fulfillment partner, production location, and order volume. Estimated production times are provided for convenience and are not guaranteed.

An order may not ship immediately after purchase because production must be completed before the item is transferred to the shipping carrier.

If we become unable to ship an order within a timeframe we have represented or within another period required by applicable law, we will provide any delay notice, cancellation option, or refund required by applicable law.

Estimated Delivery Times

Estimated delivery dates or delivery windows generally reflect both production time and carrier transit time.

Delivery estimates are not guarantees and may change due to production volume, product specifications, fulfillment location, carrier operations, customs processing, weather, holidays, service interruptions, or other circumstances outside Book Bunny's reasonable control.

Book Bunny is not responsible for ordinary carrier delays.

Multiple Shipments

Items in the same order may be produced by different fulfillment partners, at different facilities, or on different production schedules.

As a result, items from the same order may ship separately and arrive at different times.

You may receive more than one shipping confirmation or tracking number for a single order.

A partial delivery does not necessarily mean that the remainder of the order is missing or delayed.

Tracking Information

Tracking information will be provided when available from the applicable fulfillment partner or shipping carrier.

Tracking may be issued separately for different items or shipments within the same order.

Customers are responsible for monitoring available tracking information and should contact the applicable shipping carrier regarding routine tracking updates, carrier delays, or delivery-status questions.

Some shipping methods or destinations may have limited tracking availability.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

Address changes may be requested during the applicable cancellation period, but changes cannot be guaranteed once an order has entered production or fulfillment.

Book Bunny is not responsible for delays, failed delivery, returned shipments, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect or incomplete customer-provided address and reshipment is available, the customer may be responsible for additional shipping charges before the order is resent.

Refused, Unclaimed or Uncollected Shipments

Customers are responsible for accepting delivery and, where applicable, collecting packages from carriers, postal facilities, pickup locations, or customs authorities.

If a shipment is returned because it was refused, left unclaimed, not collected within the carrier's required period, or not released because of a customer's failure to complete required customs or delivery steps, the customer may be responsible for any additional costs required to reship the order.

Book Bunny does not guarantee that a returned made-to-order product can be recovered or reshipped after it has been returned to a fulfillment facility.

Nothing in this section limits any right or remedy that applicable law does not permit the customer to waive.

Carrier Delays

Once an order has shipped, customers should monitor the available tracking information and contact the shipping carrier regarding routine delays or delivery updates.

Book Bunny does not control carrier operations and cannot guarantee delivery dates after a shipment has entered the carrier's network.

Carrier delays alone do not mean an order is lost.

Lost or Undelivered Packages

If tracking indicates that an order remains in transit beyond a reasonable delivery period, please continue to monitor the shipment and follow available carrier updates.

If a shipment is confirmed lost in transit or otherwise requires action by Book Bunny, please contact us at support@bookbunny.com with your order number and relevant tracking information.

Book Bunny will work with the applicable fulfillment partner or carrier to address qualifying lost or undelivered shipments in accordance with our policies and applicable law.

Nothing in this Shipping Policy limits any right or remedy relating to non-delivery that cannot lawfully be waived.

Packages Marked Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first check the delivery location, surrounding property, household members, building staff, neighbors where appropriate, and any delivery instructions or notices provided by the carrier.

You should also contact the shipping carrier or local delivery office to request additional delivery information where available.

If the carrier later confirms that the shipment was lost, misdelivered, or otherwise requires merchant involvement, please contact Book Bunny at support@bookbunny.com.

A package marked as delivered by the carrier is not automatically eligible for replacement or refund solely because it cannot initially be located.

Customs, Duties and Import Charges

International orders, including orders shipped to Canada, may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country, carrier, or customs authority.

Unless those amounts are expressly shown as prepaid or included at checkout, the customer is responsible for applicable customs duties, taxes, brokerage fees, and import charges.

Customs processing may also delay delivery.

Book Bunny is not responsible for customs-processing delays or charges imposed by government authorities, carriers, or customs brokers, except where otherwise required by applicable law.

Damaged, Defective or Incorrect Items

Shipping-related damage, manufacturing defects, incorrect items, and similar order issues are governed by our Returns, Refunds, Cancellations & Order Policy.

Please review that policy for reporting requirements, claim procedures, and available remedies.

Contact

If you need assistance with a shipping issue that requires Book Bunny's involvement, please contact:

Book Bunny LLC
Email: support@bookbunny.com
Phone: +1 702-623-9489

Please include your order number and any available tracking information so we can review the issue efficiently.